Shipping Policy – Lucky Ducks Lucky Scoops

Thank you for shopping with Lucky Ducks Lucky Scoops! We work hard to pack every order with care and get your mystery goodies to you as quickly as possible.

1. Processing Times

All orders are processed in the order they are received. Processing typically takes 2–5 business days, but may be slightly longer during busy periods, restocks, or special events.

You will receive an email notification once your order has been dispatched.

2. Shipping Area (UK Mainland Only)

We currently ship to UK mainland addresses only. Orders placed outside of UK mainland will be cancelled and refunded.

3. Shipping Times

Once dispatched, delivery within UK mainland usually takes:

• 2–5 business days

Please note: Delivery times may vary due to postal delays, weather, strikes, or seasonal demand.

4. Shipping Costs

Shipping costs are calculated at checkout based on your location and the weight of your order.

5. Lost or Delayed Parcels

Once your order has been shipped, we are not responsible for courier delays or lost parcels, but we will always do our best to help you track your package or provide guidance on next steps.

If your parcel appears lost, please contact Royal Mail first, then reach out to us if you need further assistance.

6. Incorrect Addresses

Please double‑check your shipping address at checkout. We cannot replace or refund orders sent to an incorrect address provided by the customer.

7. Damaged Items

If any item arrives damaged, please contact us within 7 days of delivery with clear photos. We will happily exchange the damaged item for a replacement.

8. Contact Us

If you have any questions about your order or shipping, please reach out: 📧 luckyducks3125@gmail.com

We’re always happy to help!