Refund policy

At Lucky Ducks Lucky Scoops, every order is a unique mystery experience — each scoop is packed with love, care, and surprise!

Because our products are mystery boxes, we do not accept returns or offer refunds once your order has been opened. The fun of Lucky Ducks is in the surprise, and each scoop is created to be one‑of‑a‑kind.

However, if any item arrives damaged or defective, we’re happy to help. Please contact us within 7 days of delivery with photos of the issue, and we’ll gladly exchange the damaged item for a replacement.

We appreciate your understanding and support for our small business — every scoop helps us spread a little more joy!